Last updated: October 2026. Replacement protocols for transit damage and perishable food items.
You may request order cancellation by messaging us on WhatsApp anytime prior to parcel handover to the courier. If pre-payment was transferred, a full refund will be reversed to your original payment method within 24 to 48 hours.
If your order arrives with broken seals, crushed containers, or damaged honey jars, notify us within 48 hours of delivery by sending a photo of the outer box and damaged item to our official WhatsApp support. We will promptly dispatch an express free replacement.
In compliance with food safety hygiene regulations, opened dry fruit bags or honey jars cannot be physically returned once received in good condition. However, if there is a verifiable quality concern with any sealed batch, our team will investigate and provide either a replacement or store credit.
For any resolution or inquiry regarding an ongoing shipment, message us directly with your name and order details via WhatsApp.